Ruined by Dr. Alice and her unprofessional staff.
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This is the most unprofessional doctor I ever see in my entire life, and I think is most people entire life too. My purpose I was there was because some foreign workers needed Fomema, and for those who don’t know, this is a government body (not sure if it is privatize) who does a yearly check up for the foreign workers. They will assign the task of examining to clinics and hospitals.
First impression to this clinic was a “Wow”, as the clinic is not a conventional clinic. It looks more like a beauty center, which is a plus. The signboard is pink and workers was dressed in pink uniform, unlike the normal white nurse clothing. Most things wasn’t normal, but I never would thought that service will not be normal too.
Look at how many foreign workers is inside and infront of the shop. I brought 9 workers and they are not even in the picture. I was pissed and asked them to wait at the car.
So here is my journey:-
10.30am - arrive there and was asked to take x-ray (about 15mins car ride away from the clinic)
back around 12.00pm - was asked by the nurses there to go have lunch for 30mins but I didn’t as I wasn’t hungry.
13.20pm - Go out for the lunch, the nurses like indicating that they just needed to take blood after all urine test was taken.
back at 2.00pm - Talk to my workers and was informed that some workers did not even get the urine test. Then confirm with them and saw a pile of Fomema form on the table. Guess what, our workers form was separated.
around 2.10pm - saw the doctor leaving the place, but one nurse is still arranging my worker list and giving those who hasn’t take urine their little bottle.
around 2.30pm - someone came in with 2 foreign workers and was told that doctor not there, therefore he need to come back tomorrow.
around the same time - really pissed to find out that no nurse (2 different nurse look through my form and talked to me) told me that without doctor, I can get my blood test done? WTF! Her worker indicated that she can’t handle the work load and have to run. I was pissed and scolded the nurse and guess what, the nurse replied with a heavier tone.
Don’t you know the basic social ethics? Tell me if you can’t get it done today and I could leave 10.30am. Wasted whole day and tomorrow need to go back to the clinic again. 9 workers and my time and salary wasted because of unprofessionalism.
Here is the Saturday story:
Made an appointment for Saturday 12.30pm on Friday, because I was told that doctor had an appointment for some procedure in the morning and will end by then.
Reach there 12.20pm - Confirmed my workers name tallies with the form. Then ask the nurse if I could get my worker checkup now. Guess what? She mentioned to me that someone waited 9.00am, therefore they go first. To me, I would think properly because I was there 10.30am the day before and I had appointment for today. She sound like she had so much sense.
Today I was smarter, I went back and someone else pick the workers back.
People should know the following:-
- Do not take business if you can handle that much. People could accept no as an answer.
- Get a filing system, how hard is that when the clinic have uniform with Dr. Alice logo printed, own domain email (alice2u.com), own line of beauty care products (Dr. Alice brand), security (yes, security guard for clinic), and maybe a branch in Bangsar (that is where she is heading for her next appointment).
- If you are doing the high range service (she offers liposuction, anti-wrinkle process and most beauty care procedure), don’t bother handling this cheapy Formema money. She is too money minded, to think of this I guess.
- Be honest to your customer, delaying telling your customer the bad news does more harm than good. You run away and your workers followed you and tries to ignore the problem and it will snowball.
I don’t think much people will see my blog but I really hope that people pass on the word that this type of service had to stop. They are Doctor for god sake, and they show such a unprofessional attitude and service.
I have emailed Dr. Alice and let me see what she will say.
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- Jan 4, 2008: Complaint Replied | Funny Clip | Funky Junk | Gadgets | Humour Videos | Pictures
wahlau, what a waste of time & money!!!
yup. absolutely waste of time and money and effort…
Thank you, thank you for publishing the name & photo of the clinic.
For some unexplained stupid reason, most Malaysians are too damn chicken to name the clinic, restaurant, shop or even blogger that were unprofessional. If you don’t name them, then they will go on cheating other people!
So thanks for your move, there is at least one normal human out there.
That’s a calling sign to change doctor!!! I dun see the need to put up with that attitude from dat rude nurse…
Happy 2008!!!
I wish to write in to highlight a very irresponsible panel clinic of FOMEMA, which is “Poliklinik Family Alice”, address No 46 Lorong Batu Nilam 21A, Bandar Bukit Tinggi 2, 41200 Klang, Selangor.
As it is already year end, most of the panel clinic’s quota already full, which leave me no option but to go to this particular clinic for my workers’ check up.
I registered my 3 workers with Fomema on the 21/12/07. As they are new arrivals, their due date to report to imigration is 4/01/08.
I went to the clinic on 22/12/07 and was turn down, stating doctor was on holiday and told to come back on Monday. If this is the case, the clinic should have stopped FOMEMA from sending in people to the clinic in the first place, now I cannot go to another clinic.
On Monday 24/12/07, I went again and told that doctor not back yet, signed my form and told to get the x-ray’s done and told to come back on Friday 28/12/07 for blood test. Is this the even right procedure? I doubt so.
When I came on the Friday 28/12/07, the clinic is PACKED with foreign workers, ahead of me is like 30+ people with the same fate as me. It was finally done at about 3pm. In total, I’ve lost 3 working days, my 3 workers & I.
When I called on 2/01/08, the clinic mentioned that they have keyed in the results and all good to go. When I went to Imigration the next day 3/01/08, no records was found. I double checked with the clinic and told they have keyed in and may need 24 hours for fomema to update their system. I’ve called Fomema, they confirmed that results not in yet.
I called again today 4/01/08, to enquire on the status, Fomema mentioned no results in and the clinic says nurse on leave unable to provide me with reply, and asked me to call again tomorrow. This is too much!!
My due date for imigration is today and she asked me to call tomorrow!
I think this clinic should not be granted Fomema Panel. They are now a beauty clinic and no longer a polyclinic as they uesd to be.
Best regards,
Adrian Yeo
Adrian: You must be kidding, I was there on the same day 28/12/07…I guess everyone are as that was the day she came back from holiday…… Oh …I really hope nothing goes wrong with mine…I will check with Immigration side then.
Can’t believe that you are facing that situation……I done many formema…most only takes 2-3 hours.
realy thought of doin liposuction with dr,alice
what u think?
normally what the price?
wow..you are serious…after the greed for money…and handling foreign worker…i doubt i would recommend anyone there
alice robbed my Rm5000 to do laser treatment for my acne
scarred face. she promised me that the scar can be lessened with the package worth rm2000. but once i signed in she took addtional rm500 or more per treatment. my skin became far much worst after her treament as it made my skin more sensitive with much more acne erruptions. after all her laser treatments my skin became heavily pigmented. when i asked her why it became she, she suggested me to signe up for another package to clear off the pigmentation for which i knew that will never work. i believe dr.alice is real robber who robs people’s money for her own aesthetic beauty treamentm.
i hope we are talking about the same doctor alice…because that is a huge claim on her…
anyway…i don’t like her…she is not professional at all….rich in deco…and modern in design…but lousy lousy service
oh~~ thank all of yours infarmation. lucky i didnt go there and do some leser face treatment o ! becauce i received 60200 sms : it say got pomotion 50% off on this month to do the treatment. oh~ really thanks god, i didnt go yet!
reall ar ranji!i tot of goin to dr alice for acne laser too! wat do u think
There seems to be a smear campaign against the doctor and clinic.
There are other Aesthetic clinics in Klang where even death has occured ie Koh’s Skin and Laser centre.
Check it out.
Dear Sir,
Pls allow me to request for a more professional manner in which to progress this particular article:
1. The complaint at the start has been addressed by the Doctor.
2. Further comments below are completely baseless without any proof.
3 This is degenerating into a personal attack by participants.
I kindly request that this particular article be withdrawn as it has already been addressed in the original concern.
I and my family have been treated by this doctor for various health and beauty reasons and she is truly professional and expert in her medical field.
So please be considerate.
Candy: baseless proof? U wanna ask my foreign worker to testify in court? I emailed this article to Dr. Alice, she knows it exists and replied as follows:-
http://www.wahlau.net/2008/01/04/complaint-replied/
if she is professional …do the health and beauty thing…don’t to this fomema trying to earn some money while she have no other customer
if you have eyes…u can see in the picture and even through the glass you can see that it is packed with foreign workers..everything stated is true and it is what happen to me…other comments are the responsibility of the commentators.
please be fair and don’t come judge my article unfairly because you have a good service and I had a bad experience.
8dee: As i mentioned in my comments that the fomema complaint has been responded to as in item 1.
What i meant was the other complaints.
Anyway your constructive criticisms must be addressed by the Dr and clinic and i agree with you on that.
you would like me to remove comment #5 and #9? this is a blog and have the freedom of speech…if you are interested to get them for the truth…there is IP address that is logged on every comment.